Strategic technology consulting and AI adoption roadmaps for SMEs, startups, and growing businesses.

• ▹Customized prompt frameworks and AI/chatbot implementations for administrative workflows and client-support functions
• ▹Business-process automation using Zapier and AI integrations
• ▹Helping nontechnical business owners adopt AI and practical technology improvements

IT & Innovation Manager

Previously System Adviser & Administrator

Polianna, LLC

Jan 2020 - Jan 2024

Career progression from System Adviser & Administrator (Jan 2020 – May 2023) to IT & Innovation Manager (May 2023 – Jan 2024), overseeing enterprise IT infrastructure and strategic technology initiatives.

• ▹Technology strategy and company-wide IT infrastructure
• ▹Google Workspace administration, security settings, account provisioning and access management
• ▹C-suite technology advisory regarding software investments, productivity platforms and IT policies
• ▹Infrastructure optimization and workflow/process improvement

Chief Operating Officer & IT Administrator

Firestarter Group

Mar 2016 - Dec 2019

Co-managed company operations while overseeing IT administration, Google Workspace, network connectivity, backup procedures, and technical support.

• ▹Co-managed company operations, workflows and internal processes
• ▹Managed Google Workspace tenant administration, domain configuration, user access and security settings
• ▹Maintained network connectivity, backup procedures, hardware troubleshooting and technical support